Casa Piraților

The service is downright horrible when the nice part off the staff is not on duty. We waited on a table for 6 for 45 minutes without even having the drinks order taken.
When a person from our table asked the staff nicely, the supervisor or whatever asked her if she could attend to our table and she told him to "let us wait" and we overheard.

We were in a hurry because two of were supposed to leave town and I wanted them to eat there because I really like the food.

We have been nothing but polite, unwarranting of such treatment.

There were no orders being taken at the time, the place was not crowded. The two waiters were just slacking off. The people next two us had their empty plates in front of them for the whole duration.

I am really disappointed in what happened tonight. We ended up going to another place because 2 of my friends had a train to catch .
Sursa: Google

Had a huge service problem. Left the place after not finding a supervisor to talk to, and issued a written complaint via email the next day.

---- EDIT: I have never received a reply.

I tried it again. After 40 minutes we were told we need to wait more before they take our order. It was not a busy night, just an extremely rude waitress. There is no way to talk a manager about stuff like this either.
Sursa: Google

Great food! Best prices. Nice people.
Sursa: Google

The food is very tasty here and they are serving very big portions. But usually there is a wait as it is a very crowded place, so be prepared to wait a bit until you can order and get what you have ordered.
Sursa: Google

Staff is friendly and willing to stay over their closing time. It isn't open 24 hrs, but it is open until very early in the morning and they open up again at 10:00... Or at least that's what I understood on Wednesday morning. Food was good, staff excellent, the place is not high end, but it is a clean mid range sit-down restaurant
Sursa: Google