Pizza Hut Cotroceni

My complain is about the way the order was taken, the wait time, the response and the food. In this order.
We were two people and ordered two Cesar salads and two cokes. After waiting 10 minutes to have the order taken we've waited 50 minutes on the clock to have one (not two) salads delivered. No apologies for the delay no nothing. After five more minutes I've went and asked for the manager. Then I found out the waitress took our order wrong and wrote down just one salad.
The salads unlike they were listed in the menu (and unlike they were always served in the past) came with small croutons instead of the 3 toasted seasoned bread slices.
We will certainly never visit the place again.

Imagine waiting for an hour to find out that the guys were only able to bring you one out of two Cesar salads.

I understand Pizza hut is not fast food even though they have a limited menu and they're a franchise serving the same thing everywhere, but this serving was outside rational thought.
Sursa: Google

Good value for money. Not the best pizza but not the worst. Best part is that you always know what to expect from.
Sursa: Google

Came for a menu offer at 13:50 and told the waiter what I wanted before sitting down. I just needed a menu list to choose the small pizza which is part of that menu offer. 7 minutes later, no menu list, the offer is valid until 14:00. Got up and left.
Sursa: Google

Waiters were rude, the restaurant was dirty, pizza was ok but eat better ones on brands not so well known
Sursa: Google

First of all it's not a fast food so i don't get people crying about waiting..
For me, at pizza hut you find the best pizza in town.
Staff was always nice to me and i enjoy the food and drinks a lot.
Keep up the good work!
Sursa: Google