{"id":2027,"date":"2023-04-24T18:40:16","date_gmt":"2023-04-24T16:40:16","guid":{"rendered":"https:\/\/ialoc.ro\/lacafea\/?p=2027"},"modified":"2025-12-18T15:26:41","modified_gmt":"2025-12-18T13:26:41","slug":"soft-rezervari-restaurant-hardrock-cafe","status":"publish","type":"post","link":"https:\/\/ialoc.ro\/lacafea\/soft-rezervari-restaurant-hardrock-cafe\/","title":{"rendered":"Cum a reu\u0219it Hard Rock Cafe s\u0103 digitalizeze rezerv\u0103rile &#8211; testimonial"},"content":{"rendered":"\n<p>Hard Rock Cafe Bucure\u0219ti este un restaurant tematic situat \u00een centrul ora\u0219ului, care ofer\u0103 o experien\u021b\u0103 unic\u0103 de muzic\u0103 \u0219i m\u00e2ncare. Meniul include preparate tradi\u021bionale americane, precum hamburgerii \u0219i cartofii pr\u0103ji\u021bi, \u00een timp ce decorul include obiecte de colec\u021bie ale unor vedete de rock celebre. Este un loc perfect pentru a petrece o sear\u0103 amuzant\u0103 cu prietenii sau pentru a asculta muzic\u0103 live.<\/p>\n\n\n\n<p>I-am vizitat pe Marius B\u0103ban (Director General) \u0219i pe Marian Andrei (Manager Opera\u021bional), la restaurantul Hard Rock Cafe din Parcul Regele Mihai I (Herastr\u0103u).<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Testimonial ialoc &amp; Hard Rock Cafe\" width=\"1000\" height=\"563\" src=\"https:\/\/www.youtube.com\/embed\/b4RvOAIitV0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Hard Rock Cafe a intrat in pia\u021ba din Rom\u00e2nia din 2008 av\u00e2nd ca obiectiv principal experien\u021ba autentic\u0103 pentru oaspe\u021bi, principalul mod de a oferi acest lucru fiind experien\u021ba muzical\u0103 live \u0219i prin partea culinar\u0103, ne precizeaza Marius B\u0103ban, Director General la Hard Rock Cafe Bucure\u0219ti.<\/p>\n\n\n\n<h2><strong>Digitalizarea, necesar\u0103 pentru noi \u0219i pentru oaspe\u021bi<\/strong><\/h2>\n\n\n\n<p>Marius B\u0103ban ne precizeaz\u0103 ca \u00een strategia de dezvoltare a restaurantului, \u0219i-au dat seama de o nevoie pe care o au oaspe\u021bii lor: \u201dAm vrut s\u0103 digitaliz\u0103m din dou\u0103 motive: s\u0103 u\u0219ur\u0103m munca angaja\u021bilor no\u0219tri \u0219i nevoia pe care clien\u021bii o au pentru partea de online, care este accesat\u0103 din ce \u00een ce mai mult. La ialoc am g\u0103sit deschidere \u00een ceea ce prive\u0219te nevoile pe care noi le identific\u0103m zilnic\u201d.<\/p>\n\n\n\n<p>\u201dSistemul este \u201euser-friendly\u201d, iar partea de training nu dureaz\u0103 foarte mult \u0219i ne este foarte usor s\u0103 \u00eenv\u0103\u021b\u0103m angaja\u021bii noi.\u201d<\/p>\n\n\n\n<p>\u201dPot s\u0103 spun faptul c\u0103 nu am avut niciodat\u0103 o problem\u0103 legat\u0103 de picarea sistemului \u0219i asta este foarte important pentru noi\u201d, completeaz\u0103 Marius B\u0103ban.<\/p>\n\n\n\n<h2><strong>Robotul telefonic ne ajut\u0103 angaja\u021bii s\u0103 nu mai fie at\u00e2t de stresa\u021bi<\/strong><\/h2>\n\n\n\n<p>Marius ne poveste\u0219te despre func\u021bionalit\u0103\u021blie aplic\u021biei ialoc, precum avantajele implement\u0103rii robotului telefonic: \u201dCea mai important\u0103 func\u021bionalitate pentru noi este robotul telefonic. Acest lucru ne permite nou\u0103 s\u0103 optimiz\u0103m rezerv\u0103rile \u00een timp util \u0219i s\u0103 nu pierdem niciun fel de rezervare datorit\u0103 faptului c\u0103 nu avem disponibilitate s\u0103 r\u0103spundem la telefon \u00een timp util\u201d<\/p>\n\n\n\n<p>Marian Andrei ne prezint\u0103 avantajele acestui sistem \u0219i din pnctul de vedere al fluxurilor opera\u021bionale ale colegilor s\u0103i: \u201dDatorit\u0103 robotului telefonic, am reu\u0219it s\u0103 reducem \u0219i impactul asupra angaja\u021bilor, s\u0103 nu mai fie at\u00e2t de stresa\u021bi cu 20-30 de apeluri pierdute.<\/p>\n\n\n\n<p>(Folosirea) robotului se face \u00eentr-un mod foarte simplu, pentru c\u0103 dac\u0103 ape\u0219i tasta 1, \u00ee\u021bi faci o rezervare, iar dac\u0103 ape\u0219i tasta 2 po\u021bi s\u0103 vorbe\u0219ti cu cineva din echipa Hard Rock\u201d<\/p>\n\n\n\n<h2><strong>ialoc Business app<\/strong><\/h2>\n\n\n\n<p>\u201dAplica\u021bia ialoc Business pe care am instalat-o pe telefon m\u0103 ajut\u0103 foarte mult s\u0103 gestionez rezerv\u0103rile chiar dac\u0103 eu nu sunt aici (la Hard Rock) pentru c\u0103 dac\u0103 s-a f\u0103cut un num\u0103r foarte mare de rezerv\u0103ri \u00eentr-o anumit\u0103 or\u0103, le pot bloca direct sau \u00eei pot anun\u021ba pe colegii mei \u201d<\/p>\n\n\n\n<p>\u201dPe ialoc Business exist\u0103 o sec\u021biune de oferte, av\u00e2nd foarte multe evenimente \u00een loca\u021bie, pentru noi este mult mai u\u0219or s\u0103 gestion\u0103m rezerv\u0103rile. (&#8230;) \u00cen acest fel oaspe\u021bii care doresc s\u0103 beneficieze de aceast\u0103 ofert\u0103 (concert live), putem s\u0103 \u00eei punem mult mai aproape de scen\u0103\u201d<\/p>\n\n\n\n<h2><strong>Solu\u021bia \u00eembun\u0103t\u0103\u021birii experien\u021bei oaspe\u021bilor<\/strong><\/h2>\n\n\n\n<p>\u201dAv\u00e2nd foarte multe concerte \u00een loca\u021bie, concerte live, cu ajutorul ialoc reu\u0219im s\u0103 import\u0103m biletele de pe alte platforme, iar \u00een acest fel avem o claritate mult mai mare. Putem vedea c\u00e2nd \u0219i-au cump\u0103rat biletul (oaspe\u021bii), ce zon\u0103 au cump\u0103rat \u0219i ne ajut\u0103 foarte mult s\u0103 \u00eei a\u0219ez\u0103m mai repede \u00een sal\u0103.<\/p>\n\n\n\n<p>Oaspe\u021bii care \u00ee\u0219i fac rezerv\u0103ri la Hard Rock Cafe prin intermediul ialoc primesc la o or\u0103 dup\u0103 ce \u0219i-au terminat rezervarea o cerere de feedback, \u00cen acest fel noi reu\u0219im s\u0103 vedem exact care a fost experien\u021ba lor aici\u201d, ne spune Marian Andrei \u00een \u00eencheiere despre avantajele aplica\u021biei ialoc Business.<\/p>\n\n\n\n<p><strong>Despre Hard Rock Cafe Bucuresti<\/strong><\/p>\n\n\n\n<p>Instagram: @hardrockcafebucharest<\/p>\n\n\n\n<p>Adresa: SOS. KISELEFF NR. 32, SECTOR 1, BUCHAREST<\/p>\n\n\n\n<p>Website: https:\/\/www.hardrockcafe.com\/location\/bucharest\/ro\/<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hard Rock Cafe Bucure\u0219ti este un restaurant tematic situat \u00een centrul ora\u0219ului, care ofer\u0103 o experien\u021b\u0103 unic\u0103 de muzic\u0103 \u0219i m\u00e2ncare. Meniul include preparate tradi\u021bionale americane, precum hamburgerii \u0219i cartofii pr\u0103ji\u021bi, \u00een timp ce decorul include obiecte de colec\u021bie ale unor vedete de rock celebre. Este un loc perfect pentru a petrece o sear\u0103 amuzant\u0103&#8230; <\/p>\n<div class=\"link-more\"><a href=\"https:\/\/ialoc.ro\/lacafea\/soft-rezervari-restaurant-hardrock-cafe\/\">Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":2030,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[195],"tags":[382,116,112,381],"jetpack_featured_media_url":"https:\/\/ialoc.ro\/lacafea\/wp-content\/uploads\/2023\/04\/testimonial-ialoc-business.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cum a reu\u0219it Hard Rock Cafe s\u0103 digitalizeze rezerv\u0103rile - testimonial - ialoc - La cafea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ialoc.ro\/lacafea\/soft-rezervari-restaurant-hardrock-cafe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cum a reu\u0219it Hard Rock Cafe s\u0103 digitalizeze rezerv\u0103rile - testimonial - ialoc - La cafea\" \/>\n<meta property=\"og:description\" content=\"Hard Rock Cafe Bucure\u0219ti este un restaurant tematic situat \u00een centrul ora\u0219ului, care ofer\u0103 o experien\u021b\u0103 unic\u0103 de muzic\u0103 \u0219i m\u00e2ncare. Meniul include preparate tradi\u021bionale americane, precum hamburgerii \u0219i cartofii pr\u0103ji\u021bi, \u00een timp ce decorul include obiecte de colec\u021bie ale unor vedete de rock celebre. Este un loc perfect pentru a petrece o sear\u0103 amuzant\u0103... 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